Medical Office Management

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Text Readings

Pearson’s Comprehensive Medical Assisting, Chapter 20

Additional Readings

Required Readings


Lecture Notes

Imagine walking into a physician’s office where no one is working the reception area. You walk into the waiting room, and there are no seats to wait in, and you have no idea what’s going on—phones are ringing and people are running around everywhere. Everything is complete chaos! This doesn’t sound like a business anyone would want to work for or visit as a patient or customer, right?

For a healthcare office to run smoothly, many different parts must work together to meet a common goal. For all the interrelated parts to work together smoothly, policies and procedures need to be in place that not only tell employees their roles, but also tell the entire staff how the business works as a whole.