Consider reasons why the culture may vary between departments or work units of the same facility

Part 1

Your release of information section has developed a one-month backlog in responding to routine requests. The employees say they need another photocopy machine because the one they have is frequently being used by medical staff support employees. You are sympathetic but know there is no funding for additional equipment this year. In addition, they do not like the procedure the new supervisor has implemented for processing requests, claiming it is much slower than the old way. The employees think they have a better idea, but the supervisor is not open to changes. The informal leader of the employee group sent you an e-mail today stating, “Several of us have reached the end of our patience with the problems in this department. If things don’t change soon, we will find a place to work that appreciates our suggestions.” As department director, what training solutions would you suggest motivating these employees and prevent them from quitting?

Part 2

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Follow and observe a manager during his or her daily activities. Make a list of the activities he or she engaged in and determine the proportion that can be classified in terms of the four management functions, three manager’s skills, and Mintzberg’s management roles.

Consider performance feedback you have been given on a job. How was it presented to you and how receptive were you to it? How could it have been presented or what could the supervisor or manager have done to make you even more receptive and responsive to the feedback?

Rapid changes are occurring in most areas of healthcare. Identify a change that is occurring presently in a facility or department you are familiar with. Interview people to learn how they are reacting to the changes. If you were a manager, what could you do to facilitate the employees’ transition?

Different departments or work units in the same facility often have very different cultures despite the same organizational mission and values. Consider reasons why the culture may vary between departments or work units of the same facility?
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