Care Setting Environment Analysis

Care Setting Environment Analysis

Jessica Ramos, BSN, RN

Capella University

FPX6210: Leadership Management Nurse Executives

Dr. Mary Ellen Cockerham

April 29, 2021

Part I: Appreciative Inquiry Discovery and Dream Phase

The analysis aims to discover dream phases of Appreciative Inquiry, strengths, opportunities, weaknesses, and threats that affect New Life Health Clinic. The Appreciative Inquiry (AI) seeks to inspire, value, and discover possibilities that may occur within an organization. In this scenario, past experiences will be recalled regarding what we aim at achieving. The discovery phase of AI allows all professionals to recognize the past policies and skills that have inspired them to attain the knowledge they appreciate. Discovery enables all individuals to enjoy what the organization offers (Aboshaiqah et al., 2017). New Life achieves interview sessions for its employees and provides stories related to working conditions. All the staff, such as nurses, physicians, technicians, and paramedics were grateful to be part of the organization’s services. Employees were happy with the working environment, leadership training, and cultural services.

The healthcare sector improved the quality and safety goals in finding the current safety issues by reducing medication errors (Ansari et al., 2018). New Life organization will hold employee staff meetings to brief the workers on the new systems introduced in the organization.

The dream phase allows individuals to think of possibilities that an organization can make to generate a positive impact on both the employees and the customers. The first step is to create experiences that motivate and possess a practical meaning in the discovery phase stage. Some of the interviews included administration, nurses, physicians, technicians, and nurses who contributed over 87% of the employees’ gratitude for working in the center. The NLHC is mandated in holding staff meetings that aim to enhance the safety of the committee’s wellbeing in the healthcare sector.


Part II SWOT Analysis

Weaknesses, Opportunities, and Threats (SWOT) is the strategic planning that helps the organizational management decides whether the main problem that the organization faces revolves around a particular need. New Life Health Clinic has several strengths, weaknesses, opportunities, and threats. The NLHC has served as a multicultural community organization since the year 2002. Some of the services the NLHC provides include laboratory service, nutritional education, preventive care, and nutritional education (Flanagan et al., 2010). The facility has several physicians specializing in cardiology, obstetrics, endocrinology, and weight management-related services. The statistics that were done indicated that over 50% of the staff agrees to include the SWOT analysis in the organization and starred additional staffing services (Charalambous et al., 2018). The mission of NLHC is to provide a quality service for its members. Membership survey is an integral factor in delivering a quality patient care service in the healthcare sector.


New Life Health Clinic provides compassionate care to all its patients by identifying the health challenges individuals face in an organization. It also provides cares to all healthcare staff professionals making it a suitable organization. The clinic also provides culturally competent care for all its community members, making it the highest satisfactory based organization in the system. The community members are confident while receiving health education from the healthcare. The NHLC provides an effective patient satisfaction model that ensures that healthcare offers high patient satisfaction and improves healthcare outcomes. Some of the services that NLHC enjoys includes monitoring, assessing, referring, and treating (Flanagan et al., 2010). The quality services provided by NLHC have ensured that the organization offers adequate service to the organization’s operational structure from one perspective to another.


Most organizations have series of weaknesses that may impact the delivery of their services to their customers. The rising cost of medical care services is one of the major weaknesses that New Life Heath Clinic faces. The cost of pharmaceutical, medical supplies and medical equipment is on the rise; this will eventually increase the cost of healthcare delivery. Medical error is another weakness that NLHC faces in pharmacy and nurses’ operations (Charalambous et al., 2018). The employee’s salary is on the rise, which has dramatically hindered the facility’s operation in the community. Medication errors have greatly affected healthcare service delivery. The number of death cases is on the rise, a factor that has reduced service delivery. The community has an effective membership structure that is aimed at establishing healthcare services in the organization.


NLHC is the only healthcare center that offers weight management and nutritionist’s employee services. The services have enabled the organization to remove small organization that provides weight-related services to their customers. According to the statistics that were done, more than 18.5% of the youth aged nineteen years have obesity-related challenges in the healthcare sector (Ansari et al., 2018).


A threat is an outside environment factor that may pose a risk to the members of a particular healthcare organization. The primary danger that health care clinic face is an increase in

24-hour minor emergency clinics are opening around the community (Charalambous et al., 2018). The second threat is the increase in the little emergency clinics opening that offer more opportunities to their customers.

Part III: Comparison Approach

The appreciative Inquiry is a more different approach to SWOT at it focuses on strengths that look at the best qualities in a person and an organization. The system aims to ask new questions that aim to strengthen the organization’s system capacity. AL promotes positivity in the organization. The AI will improve the current policies of NLHC to retain the existing employees available in the organization. The approach is mainly focused on setting practical standards in enhancing the face interviews, which results in a higher satisfactory response in the healthcare sector. The statistics that were done indicated that the AL and SWOT analysis resulted in 303 articles and SWOT analysis in the healthcare search in over seventeen peer-reviewed articles.

Part IV: Analysis of Relevant Leadership Characteristics and Skills

Most healthcare facilities have set their standards, procedures, policies, and expectations straight in running a successful business organization. Leadership qualities should not differ when taking to AL or SWOT; leaders may use critical thinking skills and to quickly adapt to change, and make a sound decision based on the evidence practice. NLHC encourages employees to continue with their education and participate in leadership courses. NLHC allows his employees to participate in leadership management meetings by providing policies on feedbacks and procedures. The leadership quality that will be used in improving the performance of a particular project includes, critical thinking skills, ability to change, and integration of multiple points and the making of a sound decision (Flanagan et al., 2010).

When establishing AL and SWOT systems, the leadership policies should not differ in the healthcare sector. The leaders are majorly developed through practical experience, education, mentors, and inspiring change. NHLC should encourage all employees to continue with their education and take a leadership change in the organizational structure. The employees will feel more empowered while undertaking the management-related meetings that provide effective feedbacks in the administration-related policies and procedures. The employees will feel more empowered and will state the exceptional of the managers in the organization.


Aboshaiqah, A. E., Tumala, R. B., Inocian, E. P., Almutairi, A. F., & Atallah, M. (2017). Enhancing culturally competent nursing care in Saudi Arabia. Journal of Cultural Diversity, 24(1), 20-28.

Ansari, M., Rassouli, M., Akbari, M., Abbaszadeh, A., & Sari, A. (2018). Educational Needs on Palliative Care for Cancer Patients in Iran: A SWOT Analysis. IJCBNM, 6(2), 111-124.

Charalambous, M., Sisou, G., & Talias, M. (2018). Assessment of Patients’ satisfaction with care provided in public and private hospitals of the Republic of Cyprus: A comparative study. International Journal of Caring Sciences, 11(1), 125-135.

Flanagan, J., Smith, M., Farren, A., Reis, P., & Wright, B. (2010). Using Appreciative Inquiry for strategic planning in a professional nursing organization. The Journal of Rogerian Nursing Science, 17(1), 19-28.