For this Assignment, review Case 3, “Barriers to an Effective QI Effort,” in Chapter 11 of the text, Managing Health Services Organizations and Systems. Reflect on how you, as a current or future health care administrator, might address strategies to implement a quality improvement initiative. Consider the following questions: What considerations should you keep in mind to address quality? How does one measure quality and identify strategies to improve quality in an HSO? Then, review the Week 6 Case Questions document in this week’s Learning Resources to complete the Assignment.

The Assignment (3 pages):

• Complete the case questions presented.
• Be sure to provide support from the literature in completing the case questions.

Required Readings

Longest, B. B., Jr., & Darr, K. J. (2014). Managing health services organizations and systems (6th ed.). Baltimore, MD: Health Professions Press.

Chapter 11, “Controlling and Allocating Resources” (pp. 497–548)

McAlearney, A. S., Garman, A. N., Song, P. H., McHugh, M., Robbins, J., & Harrison, M. I. (2011). High-performance work systems in health care management, part 2: Qualitative evidence from five case studies. Health Care Management Review, 36(3), 214–226.

Singer, S. J., & Vogus, T. J. (2013). Reducing hospital errors: interventions that build safety culture. Annual Review of Public Health, 34, 373-396.

Week 6 Case Questions

Design and Control in Quality Improvement Initiative

Chapter 11, Case 3: “Barriers to an Effective QI Effort”

Questions:

Use the principles of QI from Chapters 7 and 8 to outline a basic effort to improve quality in the ED.

1. Use the principles of QI from Chapters 7 and 8 to outline a basic effort to improve quality in the ED.
   2. Identify some control measures that Lester could use.