Motivation Plan

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Case Study 5–6 Develop a Motivation Plan

Jane Couch is the director of nursing for a 400-bed nonprofit hospital in the Southwest. Susan

Smith joined the hospital as a staff nurse three years ago after relocating from the northeast. She is

30 years old and has been a staff nurse since graduating from a two-year college nursing program 10

years ago. She is married to a lawyer, and they have two children, ages 6 and 8.

The hospital’s inpatient census has been extremely high because of another hospital’s closing. The

tension on the nursing floors has been running pretty high because of time pressures to discharge

patients early, lack of professional staff, and an upcoming accreditation visit from The Joint

Commission. Because of time restraints, Jane was unable to complete the staff’s annual performance

evaluations. However, all nurses received a 5 percent pay increase. With this increase, the hospital

staff is now the highest paid as compared with other hospitals within the region. Jane believes the

higher pay compensates the nursing staff for their increased workload and related stress levels.

Until recently, Jane had been pleased with Susan’s performance. Susan had demonstrated her

willingness to work hard and had made very few, if any, patient-care errors. However, over the past

three months, Jane has noticed that Susan is not performing at her same productivity level and

appears to argue frequently with the treating physicians and other nurses about the patients’

treatment plans. Jane frequently hears Susan complaining that “no one listens to me,” “no one wants

to hear my opinion,” and “they don’t pay me enough to do this job.”

Susan was once a highly motivated, productive member of the nursing staff. Jane understands that

everyone is experiencing more stress than usual because of the increased workload, but what can be

done to motivate Susan to her prior “self”?

Within the principles of the content theories of Maslow, Herzberg, and Alderfer, explain to the

director of nursing why Susan is behaving the way she has over the past three monthsCritical Thinking: Case Study –

Develop a Motivation Plan .

First, read “Case Study “Develop a Motivation Plan” on page 121 in Organizational Behavior in Health Care.

Within the principles of the content theories of Maslow, Herzberg, and Alderfer:

1.Explain why Susan is behaving the way she has been over the past 3 months.

2.Offer three specific recommendations to addres s the problem of Susan’s job performance.

Your well-written paper should meet the following requirements:

  • Be 4-5 pages in length, not including the required cover and reference pages.
  • APA writing guidelines.
  • Provide support for your statements with in-text citations from a minimum of three scholarly articles from peer-reviewed journal articles.
  • avoid plagiarism