Healthcare Quality Improvement

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Competency

  • Describe different quality methods within healthcare.
  • Explain the basic models of quality improvement in healthcare.
  • Evaluate the role and importance of patient satisfaction.
  • Evaluate the role and importance of the patient experience.
  • Apply statistics to different quality methods in healthcare.
  • Apply quality improvement methods.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.