Conflict Management in Healthcare Organizations
Question Description
Learning Resources
Required Readings
Robbins, S. P., & Judge, T. A. (2018). Essentials of organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson Education.
- Chapter 9, “Foundations of Group Behavior” (pp. 136–153)
- Chapter 10, “Understanding Work Teams” (pp. 154–169)
- Chapter 11, “Communication” (pp. 170–185)
- Chapter 14, “Conflict and Negotiation” (pp. 226–244)
Heathfield, S. M. (2019, February 28). What is team building. The Balance Careers. Retrieved from https://www.thebalancecareers.com/what-is-team-bui…
Schilstra, P. (2016, March 23). How to make organizational learning a key strategy for your hospital’s success. Hospital and Health Networks. Retrieved from https://www.hhnmag.com/articles/7051-how-to-make-o…
Discussion: Conflict Management in Healthcare Organizations
Information and communication technologies (e.g., cell phones and social media sites) can sometimes turn into tools that can lead to misuse and conflict. Recent incidents, at Riverville Medical Center (RMC), have led the organization’s leadership to design multiple strategies for dealing with the conflict that occurred as a result of such technologies between team members, when they originate from the use of information and communication technologies. RMC’s leadership has approved an “Employee Personal Mobile Phone Use Policy” and an “Employee Social Media Site Policy.” The leadership has also provided online training for employees on professional use of social media. Finally, RMC’s leadership has held several meetings to discuss the personal phone use at the worksite and the use of social media sites as related to work.
For this Discussion, you will evaluate a situation in which conflict occurred within a team and propose a solution.
References
Robbins, S. P., & Judge, T. A. (2018). Essentials of organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson Education.
American Management Association. (2019, January 24). The five steps to conflict resolution. Retrieved from https://www.amanet.org/articles/the-five-steps-to-…
To prepare for this Discussion:
- Review the resources for this week.
- Download and read the Case Study: CozyHome Confrontation from the Learning Resources.
BY DAY 4
Post a comprehensive response to the following:
- Based on the readings, regarding conflict and negotiation, what would you suggest the administrator, the director, and the chief of nursing do in response to the confrontational phone call from the chairman of the board? How should they prepare for the upcoming meeting and negotiations?
- What would you suggest the chairman of the board and board members do to prepare for the meeting and negotiations?
- Propose two or three ground rules for the meeting that will lead to productive negotiations and assist both teams in exploring potential win-win solutions.
- Identify at least three approaches to use to reduce interpersonal conflict and increase the chances of reaching the closure and implementation stages of the negotiation process.
